Delete Your Account

You can delete your CloudShelve account at any time. This page explains how and what happens to your data.

Warning: Account deletion is permanent and cannot be undone. All your data — including connected providers, scan history, job schedules, and account details — will be permanently deleted.

What gets deleted

Your CloudShelve account and login credentials
All connected cloud provider connections (OAuth tokens revoked)
Scan history and duplicate scan results
Scheduled job configurations
Subscription records (your subscription will be cancelled)
All personal data we hold about you

What is NOT deleted

Your actual files on Google Drive, Dropbox, OneDrive, Box, or MEGA — we only delete our connection to them. Your files remain on those services.
Billing history managed by Apple App Store or Google Play — contact Apple/Google directly for that.

How to delete your account

Option 1 — From the app (recommended)

Open CloudShelve and sign in to your account.

Tap the Profile tab (bottom right).

Tap Account Settings.

Scroll to the bottom and tap Delete Account.

Confirm deletion. Your account is immediately deactivated and fully deleted within 30 days.

Option 2 — By email

Send a deletion request to support@cloudshelve.com from the email address registered with your account. Include "Delete Account Request" in the subject line. We will process your request within 7 business days and confirm via email.

Data retention after deletion

Your data is permanently deleted within 30 days of the deletion request. During this period your account is deactivated and inaccessible. We may retain anonymised, aggregated usage statistics that cannot identify you.